Account
323.225.8234
Comphy General FAQ
General

WHAT ARE THE PRIMARY BENEFITS OF COMPHY BED SHEETS?

Our linens feel like 600 thread count cotton and will feel that way for the life of the product. Breathable microfiber is hypoallergenic and wicks moisture away from the body, ensuring a peaceful and comfortable night's sleep. Our linens are treated for stain release. Our sheets are lighter than a standard cotton sheet, thus they will dry faster. Comphy linens have an extra-fine weave which helps protect against dust mite allergens and bed bugs.

WHAT MAKES COMPHY LINENS 'GREEN', OR ECO-FRIENDLY?

Comphy linens use less energy than any alternative. They're lighter than cotton, therefore they dry faster, they're 100% recyclable and they last 2-3 times longer than a standard cotton sheet (replacing your sheets less frequently significantly adds to sustainability). Plus, Comphy linens are wrinkle free. You'll use less energy from pressing equipment.

DO COMPHY SHEETS REALLY HELP YOU SLEEP BETTER?

We engaged a research firm to study the sleep habits and patterns of test participants, and results show people sleep two hours longer, fall asleep faster and wake up less frequently when sleeping on our sheets.

WHAT IS THE THREAD COUNT?

Silks and engineered fabrics do not use thread count as a measure. Thread count is a tool developed by the cotton industry to help consumers evaluate sheets. Linen industry leaders, government agencies and retailers are recommending abandoning thread count and instead suggesting we should judge sheets by how they feel.

WHAT IS PERFORMANCE FABRIC?

A fabric that provides functional benefits to the consumer, such as moisture management, anti-microbial, and allergen protection.

WHERE CAN I BUY COMPHY SHEETS?

Comphy Sheets can be purchased through our online catalog here.

IS THERE A WARRANTY?

Each sheet is guaranteed for up to 2 years against product defect provided the sheets are laundered in accordance with our recommended laundry instructions and are used for the manner intended, we will, at our option, repair or replace any sheet that fails to be serviceable for 300 washes. If we replace the sheet, we will pro-rate the actual service (washes) life compared to 300 washes (for operational use, or 3 years for retail use). For example, if the sheet becomes unserviceable at 150 washes (or for retail 18 months), and we elect to replace the sheet, we will issue a credit, but not a cash refund, equal to 50% of the purchase price.

WHAT IS THE RETURN POLICY?

We will accept returns provided an authorization has been given and provided it is an Eligible Item for return.

Authorization:
Contact us by either e-mail (helpdesk@comphy.com) or telephone (323-225-8234) within seven days of receipt of item(s) if you are requesting a return authorization (RA). Unless previously agreed, there will be a 10% restocking fee.

Shipping:
Unless previously agreed, the customer is responsible for the shipping expense on returned item(s).

Refunds:
Comphy processes refunds within three working days after receipt of the returned item(s) in accordance with the terms and conditions of the RA.

Eligible Items:
A. Any item that is defective in either sewing or fabric within one year of receipt by customer
B. Any item that has not been removed from its original wrapping
C. Any regular (not custom-made) item

Non-Eligible Items:
A. Sheets and/or pillowcases are not eligible for return if they have been used. Under health and hygiene regulations these products cannot be resold.
B. Custom-made items
C. Items used in a manner for which they were not intended

Comphy Specifics & Care FAQ
Specifics & Care

WHAT SIZES ARE AVAILABLE?

Standard (Eastern) King, California King, Queen, Full, Standard Twin and Twin Extra-Long sizes are all available.

WHAT IS THE FILLING IN THE QUILTED BLANKET?

This too is a microfiber, insuring durability and is non-allergenic.

CAN I BUY EXTRA PILLOW CASES?

Yes. We offer additional pillow cases in Standard (20.5" x 30"), Queen (20.5" x 32"), and King (20.5" x 40") sizes. Pillow cases are sold in sets of 2.

WILL STAINS COME OUT?

Yes. We treat our fabric with a stain release process manufactured by one of the world's largest manufactures.

WHAT TYPE OF DETERGENT SHOULD BE USED TO GET RID OF STAINS?

The sheets are pre-treated to release stains, however if there is a stubborn stain then we recommend Spray 'n Wash or Shout.

WILL I SWEAT?

No. Poly-microfiber is the fabric of choice for athletic teams and outdoor wear companies such as Patagonia.

DOES IT BREATHE?

Yes. Comphy Sheets and other performance fabrics are woven in such a way to allow air to move freely through it.

ARE SWATCHES AVAILABLE?

Yes. Colors may appear differently on different monitors so we suggest you request a sample swatch for the most accurate color representation. Please contact customer service to order swatches if needed.

All Orders Shipping to Canada - Please note there will be additional charges that occur due to shipping across the border. Fees include a minimum brokerage fee of $25-30, an 18% duties tax fee as well as your Province standard tax rate. Please contact us for more information, or for Canadian retailers that can ship direct.

CLICK HERE TO VIEW OUR TERMS AND CONDITIONS

TERMS AND CONDITIONS

Welcome to Comphy.com ("web-site")! Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.All Orders Shipping to Canada- Please note there will be additional charges that occur due to shipping over the border. Fees include a minimum brokerage fee of $25-30, an 18% duties tax fee, as well as your Providences standard tax rate. On average an order for just a sheet set can range from $50- $75, due at the time of delivery.

THESE TERMS AND CONDITIONS MAY CHANGE

Comphy Company reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The Comphy Company. The collective work includes works that are licensed to The Comphy Company. Copyright 2013 Comphy Company, all Rights reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order or purchasing products with The Comphy Company. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Comphy Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of The Comphy Company used in the site are trademarks or registered trademarks of Comphy Company.

USE OF OUR WEB SITE

USER COMMENTS

We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of Comphy Company. Your submission of any such Comments shall constitute an assignment to Comphy Company. The Comphy Company Brand will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

LIMITATION OF LIABILITY

The Comphy Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Comphy Company has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

HYPERLINKS TO OTHER WEB SITES

To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which The Comphy Company does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

SPECIAL OFFERS / CLEARANCE ITEMS

Occasionally we will offer special promotions to our customers that we refer to as "special offers" or "Clearance Item". This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.

COLORS

Colors may appear differently on different monitors, Comphy does not bear responsibility for color variances due to monitor displays. Please contact customer service to request swatches if needed.

NOTICE

The Comphy Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Comphy Company.

DISCLAIMER

This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that the Comphy Company shall not be liable for any damages of any kind related to your use of this Web Site.

INACCURACY DISCLAIMER

From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. The Comphy Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Any action relating to the use of the Web Site, catalogs or any transaction with The Comphy Company must be brought in the state or federal courts located in the County of Whatcom, state of Washington.