WHAT AND WHO OUR WARRANTY COVERS:

The Comphy warranty only covers any defects in materials or workmanship in all products made from Comphy’s signature microfiber twill. Knits, blankets, throws, comforters and duvet covers made with micro-shantung or micro-satin shantung, pillow inserts, decorative pillows, saddles and towels are excluded. This warranty covers the first purchaser only.

WHAT IS NOT COVERED:

This warranty does not cover damage to the product caused by failure to use the product in the manner intended, or by improper laundering, handling or storage, or when used with grapeseed and jojoba oils. Failure to launder the product according to Comphy’s recommended laundering instructions will void this warranty. For recommended laundering instructions, see Comphy Suggested Laundry Instructions. Also, consequential and incidental damages, and any other monetary recovery are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

HOW LONG COVERAGE LASTS:

This warranty begins on the date of purchase and lasts for two years thereafter for products used for home retail use, and one year for products used for commercial use.

WHAT COMPHY WILL DO:

The sole and exclusive remedy for any breach of Comphy’s warranty shall be as follows:  Comphy will, at its option, repair or replace any product covered by this warranty that proves to be defective in materials or workmanship at no cost to you. Comphy will pay the cost of shipping any defective product back to Comphy for inspection and/or repair and will pay the cost of shipping any repaired or replaced product to you.

HOW TO GET SERVICE:

For service under this warranty, contact Comphy at (323) 225-8234 or helpdesk@comphy.com. A customer service representative will assist you with your warranty claim. You may be asked to provide proof of purchase, and documentation of the problem. At Comphy’s option, you may be asked to ship the product to Comphy for inspection and/or repair. In this event, Comphy will provide instructions for shipping the product to Comphy.  

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW:

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE, OR BY COUNTRY OR PROVINCE. 

EXCEPT FOR THE EXPRESS WARRANTY SET FORTH HEREIN AND TO THE EXTENT PERMITTED BY LAW, COMPHY EXCLUDES AND DISCLAIMS ANY AND ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, COMPHY LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICES PROVIDED HEREIN. SOME STATES, COUNTRIES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.