Comphy Frequently Asked Questions

Comphy Frequently Asked Questions

Do you have questions about Comphy products?  We often get the same questions and though we have a FAQ page on our website, we realized it would be helpful if we gathered a few answers to the most common Comphy questions here too.  If you’ve ever wanted to ask us something but haven’t gotten around to it, this info might help! 

Most Common Comphy Questions 

Ooops, I tossed the card that came with my sheets — what are the laundering instructions again? 

No problem!  Here’s a link to the easy Comphy laundering instructions! 

It’s hard for me to pick a color from the pictures online.  Can I get a sample? 

Yes!  Simply fill out this swatch request form and we’ll send them to you.  You’ll even be able to feel how incredibly soft our signature fabric is! 

What should I use for stains? 

The sheets are pre-treated to release stains, however if there is a stubborn stain then we recommend Spray ‘n Wash or Shout. 

How do I return my Comphy product? 

We will accept returns provided an authorization has been given and provided it is an Eligible Item for return. 

Authorization:  Contact us by either e-mail (helpdesk@comphy.com) or telephone (323-225-8234) within thirty days of receipt of item(s) if you are requesting a return authorization (RA). Unless previously agreed, there will be a 10% restocking fee. 

Shipping:  Unless previously agreed, the customer is responsible for the shipping expense on returned item(s). 

You can find more information (refund timing, what’s eligible for a refund and what’s not, etc.) on our FAQ page

What is the thread count of Comphy sheets? 

Silks and engineered fabrics do not use thread count as a measure. Thread count is a tool developed by the cotton industry to help consumers evaluate sheets. Linen industry leaders, government agencies and retailers are recommending abandoning thread count and instead suggesting we should judge sheets by how they feel. 

What’s special about Comphy sheets? 

Our linens feel like 600 thread count cotton and will feel that way for the life of the product. Breathable microfiber is hypoallergenic and wicks moisture away from the body, ensuring a peaceful and comfortable night’s sleep. Our linens are treated for stain release. Our sheets are lighter than a standard cotton sheet, thus they will dry faster. Comphy linens have an extra-fine weave which helps protect against dust mite allergens and bed bugs. 

Will I ever find Comphy products on Amazon? 

No, Comphy products are only sold here at Comphy.com or through our Retail Program at select, authorized Spas, Inns or Bed & Breakfasts around the country. 

If you still have questions about any of our products, please reach out to us at helpdesk@comphy.com.  Thank you!